What’s a tracking number (MTCN)?

After you send money, you'll get a receipt and each receipt includes a unique tracking number (MTCN), which is a 10-digit number assigned to every money transfer you make with us.

 

How do I use the tracking number (MTCN)?

A unique tracking number (MTCN) will be generated for every Western Union transfer. Whether you’re sending internationally from wu.com to a bank account or sending across the country from an agent location to a friend or family member, it’s important to keep your tracking number (MTCN) safe.

Your receiver will need the tracking number (MTCN) to pick up the money. They’ll also need a government-issued ID to prove they’re the correct receiver. For your protection, don’t share the tracking number (MTCN), or any other details about your transfer with anyone other than the intended receiver.

 

Can I use the tracking number (MTCN) to track my transfer?

Log onto wu.com and use your tracking number (MTCN) at Track Transfer. You can also see whether your transfer’s been paid.

 

Does the tracking number (MTCN) make my transfer more secure?

While your receiver has to provide the tracking number (MTCN) and a government-issued ID, it isn’t a security measure. It’s just another way to make sure the right person receives your money. To protect yourself, we suggest you read about common scams and frauds in Consumer Protection.

 

What if there’s a problem?

If you need to contact Customer Care regarding a specific transfer, it's helpful to have the tracking number (MTCN) handy.