File a Complaint


To File a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Western Union Customer Service

phone: Western Union Customer Service 1-866-432-3329
write: Western Union
Attn: Manager, Customer Advocate Dept
P.O. Box 6036
Englewood, Colorado 80112
email: customeradvocatedept@westernunion.com

After first contacting Western Union Financial Services, Inc., if you still have an unresolved complaint regarding the company's money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.


Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone Number:
800-222-1253

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Alaska Customers:

Alaska Division of Banking & Securities

Online:
http://www.commerce.state.ak.us/bsc/

By Phone:
907-269-4584

By mail:
State of Alaska
DCCED, Consumer Affairs & Investigations
550 West 7th Avenue, Suite 1850
Anchorage, AK 99501

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Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone Number:
602-771-2800

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Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone Number:
800-981-4429

By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

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California Customers:

California Department of Business Oversight

Online:
http://www.dbo.ca.gov/

Telephone Number:
1-800-622-0620

By email:
consumer.complaint@dbo.ca.gov

By mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814

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Colorado Customers:

Colorado Division of Banking

Online:
http://www.dora.state.co.us/

Telephone Number:
303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

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Connecticut Customers:

Connecticut Department of Banking

Online:
http://www.ct.gov/dob/

Telephone Number:
860-240-8299

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Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone Number:
302-739-4235

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District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone Number:
202-727-8000

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Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone Number:
850-487-9687

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Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone Number:
888-986-1633

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Guam Customers:

Guam Department of Revenue & Taxation

Online:
http://www.guamtax.com/

Telephone Number:
671-635-1835

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Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
http://www.hawaii.gov/dcca/dfi

Telephone Number:
808-586-2820

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Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone Number:
208-332-8000

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Illinois Customers:

Illinois Division of Financial Institutions Consumer Credit Section

Online:
http://www.idfpr.com/

Telephone Number:
888-298-8089

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Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone Number:
317-232-3955
800-382-4880 (IN Only)

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Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone Number:
515-281-4014

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Kansas Customers:

Kansas Office of the State Bank Commissioner

Online:
http://www.osbckansas.org/

Telephone Number:
785-296-2266

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Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://www.kfi.ky.gov/

Telephone Number:
800-223-2579

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Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone Number:
888-525-9414

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Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Telephone Number:
207-624-8527
800-332-8529 (ME Only)

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Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

Online:
http://www.dllr.state.md.us

Telephone Number:
888-784-0136

By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202

Maryland Consumer Complaint Notice

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Massachusetts Customers:

Massachusetts Division of Banks

Online:
http://www.mass.gov/dob

Telephone Number:
617-956-1501 
800-495-2265 (MA Only)

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Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
http://www.michigan.gov/dleg

Telephone Number:
877-999-6442

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Minnesota Customers:

Minnesota Department of Commerce

Online:
http://www.mn.gov/commerce

Telephone Number:
651-296-2488

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Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
http://www.dbcf.state.ms.us/

Telephone Number:
800-844-2499

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Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone Number:
573-751-3242

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For consumers located in Montana, please contact Western Union directly

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Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone Number:
402 -471-2171

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Nevada Customers:

Nevada Division of Financial Institutions

Online:
http://www.fid.state.nv.us/

Telephone Number:
702-486-4120

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New Hampshire Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Telephone Number:
603-271-3561

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New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone Number:
800-446-7467

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New Mexico Customers:

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us

Telephone Number:
505-476-4885

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New York Customers:

New York Department of Financial Services

Online:
http://www.dfs.ny.gov/

Telephone Number:
877-226-5697

By mail:
New York State Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417

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North Carolina Customers:

North Carolina Commissioner of Banks

Online:
http://www.nccob.gov/

Telephone Number:
888-384-3811

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North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/

Telephone Number:
701-328-9933

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Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone Number:
866-278-0003

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Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone Number:
405-521-2782

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Oregon Customers:

Oregon Division of Finance & Corporate Securities

Online:
http://www.cbs.state.or.us/dfcs/

Telephone Number:
866-814-9710 (OR Only)

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Pennslyvania Customers:

Pennsylvania Department of Banking

Online:
http://www.banking.state.pa.us/

Telephone Number:
717-787-1854
800-722-2657

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Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
http://www.ocif.gobierno.pr/index_eng.html

Telephone Number:
787-723-8445

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Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation - Div. of Banking

Online:
http://www.dbr.state.ri.us/

Telephone Number:
401-462-9500

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For consumers in South Carolina, please contact Western Union directly.

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South Dakota Customers:

South Dakota Division of Banking

Online:
http://www.dlr.sd.gov/banking/

Telephone Number:
605-773-3421

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Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone Number:
800-778-4215

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Texas Customers:

Texas Department of Banking

Online:
http://www.dob.texas.gov/

Telephone Number:
877-276-5554 (toll free)

By mail:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

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Utah Customers:

Utah Department of Financial Institutions

Online:
http://www.dfi.utah.gov/

Telephone Number:
801-538-8830

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Vermont Customers:

Vermont Division of Banking

Online:
http://www.dfr.vermont.gov/banking/home

Telephone Number:
802-828-3307

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US Virgin Islands Customers:

U.S Virgin Islands Division of Banking

Online:
http://ltg.gov.vi/division-of-banking-and-insurance.html

Telephone Number:
340-774-7166

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Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone Number:
8804-371-9657
800-552-7945 (VA Only)

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Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone Number:
877-746-4334

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West Virginia Customers:

West Virginia Division of Financial Institutions

Online:
http://www.dfi.wv.gov/

Telephone Number:
304-558-2294

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Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone Number:
608-261-7578

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Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone Number:
307-777-7797

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