Information About Cookies

Please note - This page explains how cookies are used on Western Union's websites as of 30th Sep 2014.

Use of cookies by Western Union

Cookies are small text files that are placed on your computer by websites that you visit and certain emails that you open. They are widely used in order to make websites operate, or function, more efficiently, as well as to provide business and marketing information.

We use a cookie to remember your cookie preferences. This means:

  • If you delete all your cookies you will have to update your preferences
  • If you use a different device, computer profile or browser you will have to update your preferences again

For more detailed information about cookies visit www.allaboutcookies.org

Control over cookies

Western Union has developed a tool to help customers manage their cookies on our websites. We will only read or write cookies for the preference level you select. If your browser doesn't support JavaScript you will need to manage cookie preferences through your web browser settings. You should note that if you disable all cookies through your browser, only limited features of this site may work.

Three types of cookies may be used during your visits to Western Union's websites

  • Transactional cookies – these are cookies used during your website visit for essential features. These include identifying the country and language to be used, processing transaction, identifying which version of the website you are using (e.g. mobile or desktop), for fraud detection and prevention, facilitate compliance and website stability. These cookies are classified as necessary to operate the site.
Examples of cookies in this category are

Western Union

BigIPCookie; Server_Cookie; CookieOptin; SessionID; WUCountryCookie; WULanguageCookie; and JSessionID.

 

  • Performance cookies – these cookies collecting information about the performance of our website and your website use, such as the pages you visit, if you experience any errors, to assist Western Union with troubleshooting problems on the site, identify how much use is made of different parts of the website. These cookies generally collect statistical, anonymous information. All information is anonymous and is only used to help us improve your website experience, understand what your interests are and measure marketing effectiveness. If you would like to opt-out of these, please use you our Cookie Settings Tool.
Examples in this category are below and are provided by our partners.
 

Partner

Description

Omniture

We use Omniture's software to carry out statistical analysis of page use, page interactions and paths through Western Union, known as 'web analytics'. We may record certain information that customers provide during an on-site transaction. This information allows us to identify customers and more accurately understand their individual behaviours and needs.

TeaLeaf

Used for the purpose of troubleshooting potential website issues. This provides a method to review a user's website experience and identify and resolve issues.

 

  • Marketing cookies - these are that cookies help us provide marketing to you, measure the success of marketing, and are linked to services provided by both Western Union and third parties, such as surveys, marketing requests, ‘Like' buttons and ‘Share' buttons from 3rd parties such linking to social network sites like Facebook, who may subsequently use information about your visit. If you would like to opt-out of these, you can use our Cookie Settings Tool

Our partners that place cookies in this category are below. 

 

Partners Purpose
DoubleClick Our online advertising supplier, used for the purpose of serving our Internet advertisements on other sites.
Affiliate Window An affiliate network in that helps us track where how visitors have arrived at our site to facilitate advertising and commission payments.
Net Booster An affiliate network in that helps us track where how visitors have arrived at our site to facilitate advertising and commission payments.
Trade Doubler An affiliate network in that helps us track where how visitors have arrived at our site to facilitate advertising and commission payments.
Commission Junction An affiliate network in that helps us track where how visitors have arrived at our site to facilitate advertising and commission payments.

 

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than listed above.

For the removal of 3rd party cookies from your computer, you may need to manage cookie preferences through your browser settings.

Further information

More details about cookies can be found at http://www.allaboutcookies.org and http://www.youronlinechoices.eu