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Western Union International Bank GmbH
Effective Date: May 26 2012
This Online Privacy Statement describes how Western Union collects and uses your personal information (“Information”) that we obtain when you visit and/or use our Web site from the United Kingdom.
INFORMATION WE COLLECT
Western Union collects Information about you from a variety of sources including those listed below. You consent to the collection, transfer and storage of this Information by computers or other transfer or storage devices in the United Kingdom and elsewhere when you supply it, including the transfer and retention of your data outside of the European Economic Area to countries, including the United States, whose laws on holding personal data may be less stringent.
COLLECTION OF INFORMATION
Western Union may obtain information about our customers from a variety of sources:
The information we collect includes name; address, telephone number; information about the form of identification used to send or receive a transaction (required by law in some instances and used by Western Union to prevent fraud); and transaction activity.
COOKIES & INTERNET TECHNOLOGY
We use internet technologies like cookies and Web beacons for a variety of purposes, including, but not limited to, those identified below.
INFORMATION WE DISCLOSE
Subject to your consent or as otherwise permitted by law, we may disclose the Information we collect in the paragraphs titled, "INFORMATION WE COLLECT" and "INTERNET TECHNOLOGY" to our Affiliates and to unaffiliated third parties as described below.
We may disclose Information to any Western Union Affiliate to effect, administer and complete transactions including, but not limited to, the following;
For the pre-paid card services the following vendors are used to provide the service.
We may disclose Information about current and former consumers to the following types of third parties and for the following purposes, which are not subject to your consent:
We may only disclose Information about current and former consumers upon notice that you have provided unambiguous consent (opt-in) to perform marketing, business analysis and advertizing services with companies only with whom we have contractual or joint marketing arrangements.
CONFIDENTIALITY AND SECURITY
We endeavor to maintain physical, electrical and procedural safeguards that comply with applicable government regulations to guard your Information. We also endeavor to restrict Information access to our employees, agents and representatives that need to know it. Despite our efforts, and as you probably know, third parties may unlawfully intercept or access transmissions sent to us or may wrongly instruct you to disclose Information to them while posing as Western Union.
To better serve you and provide communications regarding new services or promotions, you will need to instruct Western Union on your choice regarding disclosure. Your choice may be for disclosures of Information to our Affiliates only, or to disclose your Information to nonaffiliated third parties as well as our Affiliates. Your choice can be submitted to us during the registration or transaction process or you can contact us using the information provided in the "Contact Us" section below.
Some disclosures are not subject to your consent. These include, among others, disclosures necessary to effect, administer or enforce a transaction you request; disclosures: i) as permitted or required by law; ii) for public safety; iii) to prevent fraud; or iv) in connection with other illegal activities.
Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your Information, as well as your choice will be removed.
ACCURACY OF INFORMATION
You may request (by contacting us in the manner set out below) details of the Information we hold and request us to correct or erase any erroneous or out-of-date Information. We reserve the right to independently verify claims made. To protect your privacy, we also will take reasonable steps to verify your identity before making providing details or corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.
EXTERNAL WEB SITES
Western Union’s Web site may be linked to or from third party Web sites. Western Union is not responsible for the content or privacy practices employed by Web sites that are linked to or from our Web site.
Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted at this Web site when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement. You may change your choices at any time.
To provide your personal choice or to change account information go to your profile page by clicking here. If you have questions about our privacy practices or Information we maintain about you contact us by clicking here and selecting ‘Consumer Privacy’ from the drop down menu.
Or contact us by mail at the address listed below. In all cases please provide, the request type i.e. Marketing Opt-Out, Request for Copy of Information, your name, physical address and any contact information required.
Western Union Internet United Kingdom
PO Box 8252
0808 234 9168
+32-(0)2 639 7103
For Western Union Business Solutions customers:
To provide your personal choice or to request information stored about you, you may: (1) email firstname.lastname@example.org (2) call the customer service number listed below to instruct us not to share your Information; or (3) contact us by mail at the address listed below. In all cases please provide, the request type i.e. Marketing Opt-Out, Request for Copy of Information, your name, physical address and any contact information required.
Custom House Financial (UK) Privacy Officer
12 Appold Street London,,br> United Kingdom, EC2A 2AW
Western Union Privacy Office
12500 E Belford Ave
Englewood, Colorado 80112
0800 389 9432